Travel insurance is a specific type of insurance designed to protect you against sudden and unforeseen expenses or losses incurred while travelling. Depending on the coverage purchased, you may be reimbursed for costs associated with trip cancellation, trip interruption, baggage loss or damage, and medical emergencies.
A deductible is the amount you agree to pay out-of-pocket before your insurance coverage kicks in. For example, if your policy has a $500 deductible and you incur $2,000 in medical expenses, you would pay $500, and the insurer would cover the remaining $1,500. Higher deductibles typically lower your premium.
A benefit is the coverage provided under your policy for a specific event or service. For example, benefits might include emergency medical treatment, trip cancellation reimbursement, or lost luggage compensation. Each benefit has its own terms and limits outlined in the policy.
A condition refers to specific requirements you must meet to be eligible for coverage. For instance, policies may require that you disclose all pre-existing medical conditions, purchase the insurance before your departure date, or follow specific procedures in the event of a claim.
An exclusion refers to specific situations, conditions, or events that your travel insurance policy doesn’t cover. Common exclusions include injuries from risky activities, pre-existing medical conditions not declared, or traveling against government advisories. Be sure to read your policy to understand these limitations.
It’s recommended to buy travel insurance as soon as you book your trip. This ensures you’re covered for any unforeseen events that may occur before your departure, such as trip cancellations.
While some credit cards include travel insurance, their coverage is often limited in scope, duration, or maximum benefit amounts. For example, they may not cover pre-existing conditions, extended trips, or emergency medical evacuations. A standalone travel insurance policy provides broader and more customized protection for your needs.
Yes, our flexible plans allow you to customize your coverage based on your specific travel needs, including trip duration, deductible preferences, and personalized pricing tailored to your health history.
An unstable injury or medical condition refers to any health issue that has had a change in a specified period of time before your departure date. This typically means there have been no changes in medication, no new symptoms, no new treatments, and no recommendations for further tests or surgeries during the specified period. Refer to your policy wording for the precise definition and stability period.
No, provincial health plans provide limited or no coverage outside your home province or country. While they may cover most services within Canada, they don’t typically cover costs like emergency medical transportation, hospital stays, or specialized treatments abroad. Travel insurance fills these gaps to ensure comprehensive protection.
Your health and safety come first. Seek immediate medical attention. While we prefer to be notified before treatment, we understand this isn't always possible in emergencies. Submit your claim as soon as you're able, with a brief explanation of why prior contact wasn't possible.
Keep all medical reports, receipts, prescriptions, and treatment details, including diagnosis.
Your policy number can be found:
If you still can't locate it, our support team can help you retrieve it using your personal information.
Contact our support team with your personal details for immediate assistance.
Yes, you can submit a claim as a guest.
Original receipts help us:
Our digital platform allows you to upload high-quality scans or photos of original receipts for faster processing.
According to your claim type and reason for the claim, the documents list changes. You can get more details here
Claims must be submitted within a specific time frame after the incident. Please check your policy for exact deadlines.
We process payments through our payment partner, Transcard, and payment delivery times may vary depending on the preferred method of payment selected.
| Method of Payment | Time to receive payment after it is processed |
|---|---|
| Digital Payment Card | Immediate |
| EFT | Business Days |
| eTransfer | Up to 30 mins (depending on the recipient’s bank or credit union) |
| Cheque | 6-8 Weeks |
Yes, after claim approval, our partner Transcard will contact you to confirm your preferred payment method.
Track status in real-time and receive automated updates about any delays.
No, we process payments in Canadian Dollars (CAD).
Travel insurance expenses may be tax-deductible if:
Consult your tax professional for specific guidance based on your situation and jurisdiction.
Transcard is Orion's trusted payment partner responsible for processing approved claim payments. Once your claim is approved, Transcard ensures timely disbursement while following strict industry-leading security standards to protect your personal and financial information. The payment email will come from @smart-disburse.com. If you’re unsure, contact us before clicking any links. Also, ensure the URL begins with https://smart-disburse.com before entering any details.
Common reasons for claim rejection include:
We use advanced AI technology to streamline and enhance the claims processing experience. When you submit a claim, our AI system evaluates the documents and data you provide, cross-references it with your policy details, and provides a recommendation as part of the claim outcome. This ensures accuracy and fairness by verifying eligibility based on your policy allowance. Final decisions are reviewed and confirmed by our team to ensure your claim is handled appropriately.
You can check your policy for more details.
If your claim is denied, you can request a review or appeal the decision by submitting additional documentation supporting your case.